Returns & Exchange Policy

At LifeBox Store, we value your trust and strive to ensure complete satisfaction with every purchase. Each product is carefully inspected, packed and shipped to maintain the highest standards of quality and authenticity.

Please read our policy carefully before making a purchase. By purchasing from www.lifeboxstore.in, you agree to all the terms mentioned below.

1. No Refund Policy

We maintain a strict No Refund Policy. We do not provide refunds under any circumstances. All purchases made on our website are final.

2. Exchange Policy (Eligible Cases Only)

We offer exchanges only in the following cases:

  • The product received is damaged.

  • The product received is incorrect (product mismatch).

Note: No exchange will be accepted for any other reasons, including personal preferences, dislike or change of mind.

3. Mandatory Unboxing Video (Crucial Requirement)

To process any exchange request, customers must record a clear, continuous and unedited unboxing video at the time of opening the package.

The video must clearly show:

  • The fully sealed package before opening.

  • The entire opening process.

  • The product inside the package.

Without this video, no exchange request will be accepted under any circumstances.

4. Reporting Timeline

  • Any issue (damage or wrong product) must be reported on the same day of delivery.

  • Requests raised after 24 hours, the next day or later will not be accepted.

5. Exchange Process

If your exchange request meets the above criteria, please follow these steps:

  1. Verification: Once the issue is reported and verified through your unboxing video, our team will approve the exchange.

  2. Self-Shipping: The customer must self-ship the product back to us. Please note that we do not provide a pickup service. You may use any reliable courier service of your choice.

  3. Dispatch of Replacement: After we receive and verify the returned product, we will dispatch the correct replacement product to you.

6. Important Notes Regarding Fabrics

  • Garments such as sarees and churidars made from natural fabrics (like modal, gaji, etc.) are soft and delicate and must be handled carefully.

  • Damages caused due to improper handling, pinning, or usage by the customer will not be considered manufacturing defects and are not eligible for exchange.

  • All exchanges are subject to final approval after proper verification by our team.

Contact Us

If you need to report an issue or have any questions about this policy, please contact us at:

  • Phone: +91 8086075752

  • Email: sales@lifeboxstore.in